FAQ
The company provides comprehensive training services including product knowledge education, safe operation guidance, and routine maintenance training, along with a warranty that ensures quality assurance and prompt remote and onsite technical support for all products.
- Q: What industries does Harvest serve with its products and services?A: Harvest provides high-quality matched products and excellent services for a wide range of industries, including electricity, communications, machinery, construction, petroleum, chemicals, aviation, transportation, railway transportation, automobile manufacturing, household appliances, and electrical installations.
- Q: Are Harvest's products certified?A: Yes, all our supply chains have obtained TuV Certification and the Quality Certification of ISO9001 international quality system, issued by the China Quality Certification Center. Our products have also passed EU CE Certification, conform to ROHS standards, and have obtained SGS Environmental Protection Certification.
- Q: Do you support customized services?A: Yes, we offer customized services. Whether you need electrical products with specific specifications, special materials, or other special requirements, we can design and produce them according to your needs. Our technical team has rich experience and can provide you with professional customized solutions.
- Q: What is your after-sales policy if there are quality issues with the received product?A: If customers discover quality issues after receiving the product, we promise to provide timely after-sales service. You can contact our customer service team and we will solve the problem for you as soon as possible. For products that do have quality issues, we will provide return and exchange services and bear the related shipping costs and losses.